I just packed up my Imagine to send back to Provocraft. The faceplate kept falling off and then it stopped cutting. I did all my updates and nothing worked. Since we are in a state of emergency here in Atlanta (LOL) due to the snow and ice, I have been off work all week so far. So I had time to call Provocraft to discuss my issues.
The hold time was a bit long, but once I got a representative on the phone she was extremely nice and helpful. I now have to send back my Imagine and the carts and when they receive they will ship me out a new one. Should take about two weeks, according to her. We shall see. I just did not feel comfortable keeping this machine with the faceplate falling off, especially considering I have barely used it. (less than 10 times)
I must say, now that it is off my desk I am enjoying the extra work space. :)
I will be posting a project in a little bit, if I don't get called in to work before I can download the picture.
Happy Crafting Everyone!!